Refund & Cancellation Policy

This policy explains how trials, cancellations and refunds work for Mentionly, provided by Webhive Ventures LLC. It forms part of our Terms of Service.

Free trial

Every new account starts with a 7-day free trial. No credit card is required, and you are never charged automatically when the trial ends. To keep using Mentionly after the trial, choose a plan on the billing page.

Cancelling a subscription

• You can cancel at any time from the billing page in the app. No email or call is needed.
• Cancellation stops future renewals. You keep access to your plan until the end of the current billing period.
• After the period ends, paid features stop. You can still sign in to export or delete your data.

14-day money-back guarantee

If Mentionly isn't right for you, email support@mentionly.so within 14 days of your first paid subscription charge and we will refund that charge in full, no questions asked. This applies once per customer (and per company or team).

Renewals and partial periods

Apart from the guarantee above, monthly renewals are not refundable, and we do not give prorated refunds for unused time in a billing period after you cancel or downgrade. When you upgrade, the price difference for the rest of the period may be charged on a prorated basis.

Annual plans

If you buy an annual plan, you can request a full refund within 14 days of the purchase. After 14 days annual plans are not refundable, but you can cancel to stop the next renewal.

Credit packs and add-ons

• One-off credit packs (for example extra mentions or AI checks) are refundable within 14 days of purchase if none of the credits have been used.
• Used or partly used packs are not refundable.
• Credits expire 12 months after purchase. They remain usable until then even if you cancel your subscription.

Billing errors

If you were charged twice, charged after cancelling, or charged the wrong amount, contact us and we will refund the incorrect amount in full.

Failed payments

If a payment fails, our payment provider (Stripe) retries it automatically over several days and we notify you by email. If the payment still can't be collected, the subscription is cancelled and paid features stop. We may delete data from unpaid accounts after notifying you by email.

EU and UK customers

If you are a consumer in the EU or UK, you have a statutory 14-day right of withdrawal. Because the Service starts immediately, by subscribing you request that it begins during the withdrawal period. If you withdraw, our 14-day money-back guarantee gives you a full refund for your first charge. Nothing in this policy limits rights you have under applicable consumer law.

How to request a refund

Email support@mentionly.so from your account email address with the charge date. Approved refunds are issued to the original payment method, usually within 5–10 business days depending on your bank.

Contact

Webhive Ventures LLC, 1209 Mountain Road Pl NE, Ste N, Albuquerque, NM 87110, United States. Email: info@mentionly.so. Fax: +1 518 671 8801.